Complaints & Regulation

​The Client Care Letter refers to the Terms and Conditions and our website which details our complaints policy and the process for the client to complain to the Legal Ombudsman; 

Whilst we always strive to meet the expectations of our Clients and provide outstanding service at all times we realise that often in litigation and when dealing with what can be personal and emotive issues cases may not proceed or conclude as Clients had hoped. 

If you wish to make a complaint about any aspect of our services, you should feel free to do so. 

If you wish to complain informally, you should telephone the legal representative concerned or any member of staff. Your complaint will be logged. We will ask you if you wish to make a formal complaint.

If you wish to make a formal complaint, we will appoint someone to contact you about your complaint. This will normally be the senior member of staff.

·  The person who contacts you will ask for details about your complaint.

·  He or she will write to you within 7 days to notify you when you can expect to hear further from us.

·  We will investigate your complaint promptly. The person who investigates your complaint will be different from the person about whom you are complaining.

·  We will tell you whether we have found that your complaint was justified or not. If your complaint is justified, we will tell you what remedial action we will take.

If you are unwilling to use our complaints procedure, or if you are not satisfied with the outcome, you may ask for independent assessment and conciliation. Alternatively, you may take your complaint to the Legal Ombudsman at: 

You can find out about the procedure for complaining to the Legal Ombudsman, how to contact them and the applicable time limits at  https://www.legalombudsman.org.uk/

You can also find data on the decisions of the Legal Ombudsman via the link below (there are no decisions involving Ashraf Law or the company):

https://www.legalombudsman.org.uk/raising-standards/data-and-decisions/

Ashraf Law and the Barrister’s you work with us are regulated by the Bar Standards Board. You can search the Barrister’s register on the bar standards website: https://www.barstandardsboard.org.uk/for-the-public/search-a-barristers-record.html

This shows whether a barrister as a current practising certificate and whether there are any disciplinary findings published on the Bar Standards Board website in accordance with their rules. You can contact the Bar Standards Board on 0207 611 1444.