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Ashraf Law
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Service Standards

Introduction


In 2018 the Bar Standards Board (BSB) commenced a consultation process in response to the Competition and Market Authority regarding Transparency relating to how barristers and Chambers calculate their fees. From January 2020 it is mandatory that all Chambers and BSB Entities provide this information clearly on their website.


The following information which we hope is helpful meets the required criteria set by the BSB. 


Should there be any questions in relation to the following please do not hesitate to contact us by either telephoning 0161 442 8900  or email info@ashraflaw.co.uk with any query you may have.


Our Pricing Models

We have three price models


1. Fixed Fee

2. Hourly Rate

3. CFA


Fixed Fee is typically used for our immigration and basic civil matters.


Hourly Rates are typically charged for more complex civil matters, family matters and


Conditional Fee Agreements are generally for Personal Injury matters only.

Additional Information

 

Most prices for the legal services we provide are calculated with the following determining factors:

  • Level of seniority of barristers or legal representative instructed
  • The amount of preparation required
  • The nature of the work involved e.g. advice or court attendance/higher Courts
  • Value of the case
  • Any novel or unusual areas of law involved
  • Where the Court case is listed in case and it involved significant travel


Additional Costs:

  • Any additional costs will be discussed with you before charging, this includes any disbursements that may become relevant after the initial Client Care Letter has been agreed.


VAT:

We do not charge VAT on our prices as we are not VAT registered as present

Public Access Guidance

Additional Information

We are a Public Access Firm. This means that you can instruct a Barrister directly without the need to contact a Solicitor.


More information can be read following this link:


 Public Access Guidance for Lay Client:


 https://www.barstandardsboard.org.uk/uploads/assets/20f0db2a-a40c-4af9-95b1b9557ad748e9/Public-Access-Guidance-for-Lay-Clients.pdf 


Public Access Services


We provide services in the public access scheme across the full spectrum of legal areas. Please contact us for more information on this. 

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Timescales

 

Once we are informed about your legal requirements and circumstances we can advise in relation to timescale. This can be dependent upon the particular circumstances of your case. For instance, if you have been provided with a Court date you might need to undertake certain work to be ready for that date or provide the Court with a response to their request. It is important to inform us of such matters to confirm we can undertake the work within the required time frame.


We will typically agree a timescale within which we aim to satisfy your matter however there are factors which may influence the timescales.


Often this is the case in Immigration Cases. Whilst we can provided predicted dates using the guidelines, sometimes immigration matters can be delayed by the Home Office.


We will endeavor to keep you updated when such delays do occur. 


There might be times when something unexpected happens e.g. illness, which could cause a delay in the timescale of providing you with a piece of work. In such circumstances we would contact you to advise you of the position in order to assess whether the case would benefit from being passed to someone of similar experience or to explain that the work required will be slightly delayed due to unforeseen circumstances.


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Complaints

Additional Information

Whilst we always strive to meet the expectations of our Clients and provide outstanding service at all times we realise that often in litigation and when dealing with what can be personal and emotive issues cases may not proceed or conclude as Clients had hoped. 


If you wish to make a complaint about any aspect of our services you should feel free to do so. 


 If you wish to complain informally, you should telephone the legal representative concerned or any member of staff. Your complaint will be logged. We will ask you if you wish to make a formal complaint.


If you wish to make a formal complaint, we will appoint someone to contact you about your complaint. This will normally be the senior member of staff.

  • The person who contacts you will ask for details about your complaint.
  • He or she will write to you within 7 days to notify you when you can expect to hear further from us.
  • We will investigate your complaint promptly. The person who investigates your complaint will be different from the person about whom you are complaining.
  • We will tell you whether we have found that your complaint was justified or not. If your complaint is justified, we will tell you what remedial action we will take.


If you are unwilling to use our complaints procedure, or if you are not satisfied with the outcome, you may ask for independent assessment and conciliation. Alternatively, you may take your complaint to the Legal Ombudsman at:


Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ


E-mail: enquiries@legalombudsman.org.uk


Web: http://www.legalombudsman.org.uk/contact-us/ 


You can also find more information on the decision data page on the Legal Ombudsman website at:


https://www.legalombudsman.org.uk/raising-standards/data-and-decisions/ 


Copyright © 2019 Ashraf Law - All Rights Reserved.

 

Ashraf Law is the trading name for Arif Ashraf Ltd. 

The firm is regulated by the Bar Standards Board.

Entity Registration number: ER169150.

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